01 Jul Nut and Seed Milk FAQ
How should I store the nut or seed milk?
Nut and seed milks like the cold! Please refrigerate your nut or seed milks immediately upon receiving your delivery to ensure freshness. Room temperature can cause the nut milks to turn quickly.
How fresh is the nut or seed milk?
The nut milk you buy from The Nut Milk Lady is fresh nut or seed milk that is made within 48 hours which is fresher than the nut milk sold in stores. It has no preservatives, additives or unnatural flavour added to the milks. The nut and seed milks you pick up or get delivered to your door has vital nutrients to nourish the cells in your body. We guarantee our nut and seed milk, if refrigerated, for 7 days from the day of delivery. Be sure to shake well! If you have a problem, let us know and we will correct it for you.
Do you add sugar or a sweetener to your nut or seed milks?
The sweeteners we use are certified organic maple syrup and/or ginger syrup. You can however request unsweetened nut or seed milk.
Does the nut or seed milks separate?
Yes! Separation will occur because we do not use any additives or emulsifiers to prevent this natural process from happening. Give the milk a healthy shake and it’s ready to enjoy!
Where do you deliver?
We have a pick-up location in Scarborough. Delivery is available at the locations listed on the pick-up and delivery page.
When do you deliver?
We offer deliveries and pick-ups Tuesdays, Thursdays, Fridays, and Sundays.
Is there a minimum for delivery?
Yes. We ask that you maintain a minimum of $75 per delivery.
Can you deliver to my home if I am not there?
If you are not home, with your permission, we will leave your nut or seed milk at your front door in your nut milk box (or your own cooler). We strongly suggest you pack the box with ice or ice packs, so the nut milk stays cold until you get home. Please do not let your nut milk sit overnight as it is likely to spoil, and we cannot be responsible.
What do I do if I am going on vacation and do not need a delivery?
No problem! Please cancel your order by sending us an email at firstname.lastname@example.org or call 647-781-9002. Give us at least 62 hours (3 days) in advance and leave a message.
How are your bottles handled? Do they get recycled?
You may keep or return the glass bottles on your next delivery or pick-up. If you return your glass bottle you may receive a % off your next purchase depending on the current discount events.
The plastic bottles can be recycled.
Our milks are free of dairy, soy, and gluten. We use vegan, organic, and non-GMO ingredients. We do offer seed milks and other plant-based vegan milk alternatives.
Are the nut and seed milks pasteurized?
The Nut Milk Lady’s nut and seed milks are not pasteurized.
Can I return the nut and seed milk?
Unfortunately, there is no deposit or refund at this present time.
Can’t find your answer?
Email us at email@example.com and we’ll get back to you as soon as possible!